General terms and conditions of sale


The General Terms and Conditions of Sale of Booking Montpellier are applicable to all accommodation services, activities… of Booking Montpellier.

By signing the Booking Montpellier registration form, you accept without reservation these General Conditions, the special conditions and the internal regulations to which they refer.

When the specificities of the service subscribed to by the client so require, the General Terms and Conditions are supplemented by Specific Terms and Conditions which, together with these General Terms and Conditions, form an inseparable whole. In the event of a contradiction between the two, the Special Conditions shall prevail over the General Conditions



To be admitted to Booking Montpellier, the student must be 18 years old or 16 years old if he/she has parental permission. Booking Montpellier cannot be held responsible for difficulties in obtaining a visa or residence permit.



Participation in the services provided by Booking Montpellier requires payment in Euros.

Statutory holidays (and public holidays) do not give rise to reductions, refunds or postponements.

Cancellation fees. If the client takes the initiative to cancel the reserved services, Booking Montpellier will charge a cancellation fee (see below).

The bank and interbank fees paid by Booking Montpellier will be at the student’s expense. They will be invoiced and due by the student to Booking Montpellier, when the student is the paying customer. They will be invoiced and due by the third party payer if applicable.



Payment is completely secure on our site thanks to our partner Stripe’s online payment system, a certified PCI/DSS level 1 payment solution (the highest level of security for online payment.) The card/bank data you enter on our site is encrypted and never circulates in clear text on the Internet. Moreover, they are only processed by Stripe and are never in our possession. When you type your card number to make your purchases on our site, it is actually to Stripe that you send them.

The payment of accommodation and related costs must be made in Euros.

It can be done:

* by bank check endorsable in France

* by transfer to Booking Montpellier’s account (specify the customer’s name on the transfer)

* by credit card (Visa, Mastercard or Eurocard),

* in cash (Euros only)

E-mail address:

Mailing address: Booking Montpellier, 12 rue Joseph Vidal 34000 Montpellier.



The customer can make his reservation in one of the following three ways:

online on the Booking Montpellier website

by e-mail:

by mail or post: Booking Montpellier, 8 rue Ramel 34000 Montpellier.


Right of withdrawal

When the customer registers by mail or online, he has a right of withdrawal of 7 clear days without having to justify the reason. This withdrawal period runs from the date of acceptance by the customer of the General Terms and Conditions of Sale. When the seven-day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day. The customer wishing to exercise his right of withdrawal must notify it by registered letter with acknowledgement of receipt within the time limit indicated, to the following address: Booking Montpellier, 12 rue Joseph Vidal 34000 Montpellier.


Specific formalities for minor clients:

The client under 18 years of age on the first day of accommodation will give the Booking Montpellier Registration Department a parental authorization as well as a copy of his parents’ insurance certificate.


Specific formalities for students who are not nationals of the European Economic Area:

Clients who are not nationals of the European Economic Area are subject to special admission conditions when the duration of their stay exceeds three months.



Any request for postponement or cancellation or refund of the sums advanced must be received by Booking Montpellier in writing (paper mail, fax or e-mail).

If the cancellation request reaches Booking Montpellier more than 30 (thirty) days before the arrival date in the accommodation, Booking Montpellier will retain a flat-rate amount of 200 Euros covering the various costs incurred by Booking Montpellier and related to this cancellation.


If the cancellation request is received by Booking Montpellier between 29 days and 8 days before the arrival date in the accommodation, Booking Montpellier will retain a fixed amount of 250 Euros.

Health, accident and liability insurance are the responsibility of the client.

Booking Montpellier declines all responsibility in the event of loss, theft or damage to the client’s personal belongings that have occurred in the accommodation or as part of the activities organised by Booking Montpellier.

Health, accident and liability insurance as well as cancellation insurance must be taken out by the client himself.

Underage clients present a copy of their insurance certificate at the time of registration.



The conditions of the offer relating to accommodation packages are available on request and can be consulted on the Booking Montpellier website.



In the event of a breach by the client of Booking Montpellier’s internal rules and regulations, which may be consulted below, the client reserves the right to interrupt the hosting of the offending client.